1. What will I get back when I place an order?
You will receive your original photo(s), and a CD containing your restored photo(s), and print(s) of the restoration. This would be the size that you requested before work commenced. If you ordered additional prints, you will receive these as well.
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2. Do you alter the originals?
No. Our retouching services are done digitally, your original will be returned to you unmodified.
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3. My photos have mold & stains. Can you restore these?
Yes. These photos can be restored. Plus, the more info you can provide about a specific photo (i.e. the location of the shot, what should be in the background if missing, etc.) the more accurate the restoration. Don’t worry if little is known about the photo as a high quality restoration can still be achieved using our custom techniques.
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4. Can I send you photos in frames?
Yes. If for any reason you do not want to remove the photo from the frame just send everything "as is". Please note the photograph will be taken out of the frame for restoration purposes and placed back in it when brought back to you. If the photo cannot be removed from the frame without further damage, then we will arrange to scan in the most accurate fashion possible. We also have custom framing available for either the original or the new print. Ask for details.
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5. Do you restore old artwork?
Yes. However, it depends on the size of the artwork. Remember, the restoration is a print of the original. We do not modify the original.
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6. I've got photos in my computer. How do I get these to you?
These can either be given to us on a CD or over the internet. Please ask for details on how to send files via the Internet.
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7. How do I place an order?
1. Print & Mail Order: You can mail the original photo along with an explanation as to what you’d like done with it to:
Digital Age Art
C/O Paul S. Jacobs
2100 Alkire Street
Golden, CO 80401
2. Mail CD: You may also mail us a CD, however the photos on disc must be a resolution of at least 300 dpi and saved in an uncompressed file format, such as a .TIF or .JPG
3. Internet: You may scan or have your photos scanned and upload them to us for retouching and/or restoration. Please call for information as to how to do this.
4. Call: You may also place your order over the phone by calling 303-274-0688 and if you are local to the West Palm Beach area we will come to you to pick up your pictures to be worked on. We will also take care of printing and delivery of the prints.
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8. How should I package my photos for mailing?
Photo Mailers are appropriate packaging for newer photos or negatives that just need color correction or retouching done. If the photo is old or damaged where it is extra fragile, we recommend that you:
Sandwich the photo carefully between two pieces of thick cardboard (the edges of the cardboard should extend at least 1 inch beyond the photo
Tape the cardboard together on its edges.
Place in an appropriate express mailer and express mail it to:
Digital Age Art
C/O Paul S. Jacobs
2100 Alkire Street
Golden, CO 80401
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9. How long does it take to complete my order?
It depends. One photo that has moderate damage usually takes about a week to process during most of the year if you are ordering prints. The closer we are to a holiday, the longer it may take. Rush orders are available at additional cost. Please call for an estimate.
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10. What if I am not satisfied with the results of the restoration?
We give an estimate and explanation of what to expect from each restoration job. A deposit of 50% will be taken prior to starting. If you are not satisfied with the results at the time you see the digital proof, let us know and we will refund 50% of your deposit. We have to cover the time spent on your work.
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11. Can I see the results of the restoration before the prints are made?
Yes! We will post the results of the restoration online if you would like to see it before it is printed.
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12. Will my prints be as good as the original?
It depends on a few factors.
First if the new print is going to be bigger than the original than you may see some blurring or extra graininess in the print. This will happen with just about any kind of picture unless it is near perfect in quality.
Next, if the original was in such bad condition that some areas cannot be defined, our digital artists with recreate what could have been in the original photograph.
Last, if the original has a lot of texture or graininess to start with, the ending print may be a little less clear. This is usually caused by the technique of blending out the texture to come up with a much cleaner image.
When you meet with our digital artist, he will be able to give you a very good idea as to what to expect from a restoration and print.
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